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Work Has Not Been in Vain Conduit CN

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Work Has Not Been in Vain Conduit CN

Looking at all branches, the customer experience is gaining ground in many organizations. And with success. The number of promoters  rose to 33% in 2021, from 29% in 2020. The Conduit CN of passives (less persuasive recommenders) and detractors (‘non-recommenders’) decreased slightly, to 51% and 17% respectively in 2021 from 53% and 18% in 2020. The corona pandemic was not all doom Conduit CN and gloom. Many positive digital developments that arose from the corona era are permanent and are applied in a hybrid way in the customer journey .

Let physical and digital Conduit CN

This digitization ensures greater efficiency, greater reach and ultimately lower costs. Also read: The customer journey map as a compass for Conduit CN your content Let physical and digital customer journey reinforce each other It remains important for many organizations not to let the customer experience slip. In the Netherlands we are also noticing the consequences of the war in Ukraine and we Conduit CN are dealing with rising energy prices and further inflation. According to Statistics Netherlands, the economy will grow slightly less rapidly in the coming years than in 2021. It is therefore becoming increasingly  Conduit CNimportant to put the customer first.

Conduit CN

Customer journey reinforce Conduit CN

It is important to keep current customers on board and to further expand the customer base. Customer experience will therefore have to remain high on the agenda Conduit CN within the boards in the Netherlands in order to be able to achieve this in the end. It remains important not to let the customer experience slip. A major challenge is to organize buyer and customer journeys as optimally as possible. How Conduit CN do you properly alternate the digital journey with physical contact moments? Also within B2B there will be more and more attention for customer experience, customer journeys, NPS and loyalty. Customer experience is seen more as a ‘way of working’. Looking to the future, I therefore expect a further increase in Conduit CN the NPS within B2B Netherlands.

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